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What our guests say
Recently we stayed at the Shangri-La's Rasa Ria Resort in Kota Kinabalu and organised a tour to Sandakan with your agent at the resort . This was an excellent tour which was organised with professionalism from the agent , and I would like to make special note of Jame , who was our guide in Sandakan, as he did an EXCELLENT job for us .Thank you
Best way to see Borneo!!
We travelled with Borneo Trails after booking it through travel agent in Australia. Our itinerary was fantastic and took us to all the places we had wanted to see. Everything ran like clockwork and we were always on time and never rushed. The accommodation was clean, comfortable and well situated. The guides were informative and happy to answer questions and go out of their way to help us see things. When I mentioned that I had hoped to see a flowering Rafflesia plant our guide found out where we could see one and took us there even though it wasn't on the itinerary. I was really appreciative. We saw a lot of animals during our time at the Kinabatangan River and we got to visit two war memorials which were very poignant and wonderful to visit. I would throughly recommended travelling with these guys if you want to do a thorough trip of Borneo. The accommodation as mentioned was great, the restaurants they took us to were all lovely and we got to enjoy a lot of local dishes. My only disappointment with the whole tour was that our coach has extremely squeaky suspension which made it hard to hear the commentary if you were sitting at the back of the bus. Do yourselves a favour and book with Borneo Trails.
A special thank you to Jamie our tour guide in Borneo for his great knowledge and friendliness. He guided us at for 3 days starting at Sepilok Orangutan Centre to the Bilt river lodge and back to Sandakan.
Mrs Elaine Mahy
I booked a 3 day / 2 night Mt. Kinabalu hiking package with Borneo Trails Tours & Travel as they had a competitive price (not the lowest) and because almost all of the reviews I read about them were positive. I am very happy I chose them. My tour started off with a pickup from my hotel at noon on Day 1. I chose a noon pickup primarily because of my late arrival (after 11 p.m.) to the hotel the night before. I was the only passenger in the transport bus (about an 8 seater). The driver was courteous and friendly, explaining beforehand the upcoming drive and where I would be going. Our first stop, after about a 2 hour drive from Kota Kinabalu through the adjacent hills and mountains, was Mt. Kinabalu Nat'l Park headquarters to register for the following day. There I met the tour rep. Dora, who was very friendly and outgoing. We finished up with all the requirements in about 15 minutes. Then the transport driver took me to the Poring Hot Springs resort, about 30 minutes drive. I arrived to the resort at about 3 p.m. Check-in was fairly quick. The reception was able to pre-arrange my luggage storage for the next day at the Nat'l Park headquarters for fee of 12 RM. Most of the facilities (including pools) at the resort close at 4 p.m. So, I should have taken the earlier transport from KK in order to give a bit more time. Both dinner that night and breakfast for Day 2 were provided at the Rainforest Restaurant at the resort. Both meals were tasty and quite satisfying. On Day 2, a different van picked me and 6 others up at 7:30 a.m. and delivered us to the National Park HQ by 8:45 a.m. There I met Dora again and she provided me with my Park / Hiking ID and bag lunch. There I also me my hike guide. He turned out to be outstanding. Provided me with sound advice and motivation throughout the hike. He also offered to carry my pack up and down the trail for a nominal fee. We departed the Timpohon Gate at 9 a.m. and arrived to Laban Rata rest house at 3 p.m. I found everything about the rest house to be pretty good (food, beds, guests, etc.) I was able to have dinner and managed to get 6 hrs. sleep in time for the 1:30 a.m. wakeup on Day 3. Luckily the weather cooperated and was able to make the 3 hr. hike to the summit. Made the 2 hr. return hike to Laban Rata where I had breakfast and relaxed for an hour. My guide and I departed about 9:30 a.m. for the 6KM hike back down. The rain arrived when we were at 4KM, I was officially soaked through by about 3.5KM. Then we walked down the trail, disguised as a river, back to Timpohon Gate. In all, everything provided by Borneo was per the arranged itinerary and to my satisfaction. I had a memorable experience thanks to their planning and service and I am very grateful. I would strongly recommend this tour and tour company to anyone.
Fantastic Climb (2D1N) & well organised!
We chose Borneo Trails as they were the only company that was able to accept our 2D1N Mt Kinabalu climb on a specific date - about 3 months in advance. Booking was quite straightforward, and paid via iPayment88 in two parts - a deposit followed by remaining. The package included a hotel pick up which took us about 2 hours from the centre of Kota Kinabalu and all of our meals (packaged lunch, dinner, 2am breakfast, 7:30 am breakfast and lunch at the HQ at the end). We had a fantastic climb and thought the Laban Rata was great. Beds really comfy and the food / cafe shop had a great selection to chose from. Big thanks to our guide, Frederic who got us up and down the mountain swiftly!
Just wanted to say thanks for an amazing week touring with Borneo Trails with guides Dougie and Brendon and the drivers - you were all fantastic.
Fiona and Marti Hughes
We are currently spending ten days in my favourite place in the world, Sabah
I booked three tours from England. KK City Tour, Poring and Sepilok
When we arrived at the Hyatt we had a spare day so Carol booked us on the Mari Mari tour. I was not keen
Mari Mari was absolutely amazing and Yull our guide was brilliant
Poring was excellent and our guide skinny Chaffill was the best ever. So enthusiastic and knowledgeable about the plants. Lovely guy
Yesterday Sepilok with Fernando who was brilliant even though we never saw an orangutan
In two days we go on city tour with you
I just want to say your staff are fantastic especially Oviera
But I just want to say that the most amazing person ever is Carol. She is the best.
(Mr Martin Knowles)
Perfect operator for Mount Kinabalu!
We were quite late with booking our 2D1N climb of Mt. Kinabalu and subsequently there was no free slots anymore, even with Borneo Trails. However, Esther contacted me two days later with the information that a new hut was finished and that she could offer us two free slots at a discount price. What seemed a bit fishy on first sight turned out to be a perfect trip! We had our own guy Linus who was very friendly and adjusted to our pace. Together with him the climb was exhausting but otherwise perfect. Cant thank Esther enough for being the only tour operator that managed to bring us up the mountain at a ridiculous cheap price!
2D1N Mt Kinabalu Hike - Fantastic
I emailed them about 5-6 weeks before my planned date, the price was a bit cheaper than other reputable competitors and the date matched so I went ahead. The email exchange with Esther was very efficient as well as the whole organisation.
My guide, Sylvester, was awesome, very knowledgeable of the mountain and very friendly as well. It made for a fantastic experience.
I climbed down quite a bit faster than other groups and assumed I would have to wait for the transportation but not at all, a van was arranged for me as soon as I reached the park entrance, just perfect !
Our day in Sandakan
Our UK travel agent organised our day trip from Kota Kinabalu to Sandakan with Borneo Trails Tours & Travel and what a super day it was! The Borneo Trails guide, Jamie, and the driver (can't remember his name, sorry!) met us at Sandakan airport when our Air Asia flight landed at 09:35 and they hastily drove us direct to the Sepilok Orangutan Rehabilitation Centre to be in time for the feeding session at 10:00. We arrived just in time to see the bananas and other fruits being placed on the feeding platform and then we watched quietly as branches were suddenly moved or, overhead, a rope suddenly went taut because this signalled that an orangutan was coming to the feeding platform. Jamie told us we were lucky that day because we saw 11 orangutans plus 2 tiny babies clinging on to their mothers coming to feed. A very moving experience! Next came a visit to the Sunbears' sanctuary - another heart warming experience because they are very cute too. After that we had lunch and then visited the other interesting sights of Sandakan: the main market, a beautiful Chinese temple and the water village which was very picturesque. All in all we had a great day with Jamie, who was an excellent guide and told us all we wanted to know about the two animal sanctuaries, the trees and flora of Sabah and life in Sandakan. In the late afternoon, we were dropped off at the airport from where we flew out of Sandakan to KK feeling enriched by the whole day's experience and the wonderful time we'd had.
Thank you, Jamie and Borneo Trails.
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Unique Tour Operator - Kota Kinabalu, Malaysia 2016
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