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What our guests say

Alison from United Kingdom (Mon, 26 Jun, 2017)

I just wanted to email you to let you know what a great tour this was and also to pass on my thanks for all your help and assistance throughout the tour and before I arrived. You were very helpful and efficient so thank you again.

I also wanted to let you know how great your 2 guides were. Both excellent in every way and full of lots of interesting and useful information and local knowledge. They both went that extra mile to ensure the guests all had a truly memorable tour and enjoyed Borneo to the full. Please pass on my best wishes and thanks to them both. Everyone from the drivers to the boat crew in the jungle and the staff at all the lodges in the jungle were excellent and did their upmost to make this such a fantastic tour. I will hopefully be back next year sometime and thoroughly enjoyed my first tour of Borneo.

Thank you and best wishes


Tim and Helen Tekin from Australia (Wed, 07 Jun, 2017)

Good morning Bernadette and Sahara,

We wanted to contact Sahara to thank her for a great planed holiday. 

Between Beverly and James everything turned out a lot more then we expected. I already send an email to Beverly. Could you please give our regards to James and thank him on our behalf (I didn't get his email address to do that by our self).

Company that you guys are working for should be proud of you. We've never seen such an afford put on by ALL of the stuff to make our stay the best.

My wife and I would like to thank each and everyone of you for your hospitality and for your friendship. We will be VERY HIGHLY recommending the tours as well as the company. 


Kind Regards

Tim and Helen Tekin

Lyn Melrose from Australia (Sat, 18 Mar, 2017)

Hi Mia and Bernadette,


My 2 sisters and I have just returned from a Trip A Deal holiday to Borneo which was organised by Trip a Deal and Borneo Trails and I just wanted to let you know how wonderful the whole experience was!


Right from day 1, I was so impressed with the professionalism and excellent service we received, which continued throughout the 2 weeks.


Luckily, we only had 12 in the group which was such a perfect number and we all got on so well.


The driver Patra, the guides Roland and Jame were exceptional. They certainly made our holiday so memorable and rewarding. Their knowledge and information they shared with us was brilliant and so informative and by the end of our time, we felt they were a part of our family. Also Jame and Roland were so considerate and aware of passengers' needs and limitations.


I was amazed how diverse all the activities were….snorkelling, steam train, cultural centre, jungle trekking, canopy walks, city tours, wildlife experiences ….the list goes on and every single one was fun and fulfilling.


The food was exceptional and top quality and so much of it. Every place also catered superbly for my sister’s issues with certain foods and always provided her with a special meal.


I certainly appreciated also that you, Bernadette took on board my suggestion of changing the bus travel in Kota Kinabalu (providing 2 mini buses, rather than back tracking with the 1 bus) because the location of the 2 hotels were so far apart.


So, without a doubt, I would recommend highly this trip and will spread the word to all and hopefully, more people will want to discover the beauty and wonders of Sabah, like we did.


Thank you very much


Kind regards


Lyn Melrose

Jan Stubbs from Australia (Fri, 17 Mar, 2017)

Thanks for the offer in July for the train but we will be home in Tasmania.

We enjoyed our trip yesterday to Orangutan excursion.

The guide was 100% at his job and could not fault the tour. Congratulations on a well structured tour.

Jan Stubbs.

Judy and Rod from Australia (Wed, 31 Aug, 2016)

Dear Bernadette and all the team at Borneo Trails


To say "Thank You" does not seem enough for the most wonderful trip I have experienced in my ten visits to Sabah since 1966.

I’m sure I speak for everybody on the tour in saying the organisation, accommodation, tour bus and the effort of yourself, Roland and the Bus Driver was exceptional.

I know you did some trips to Keningau before hand to see if everything was organised this also was appreciated.

From Day 1 when we arrived at Sandakan Airport to our last morning in Kota Kinabalu all our services, dinners, school reception, the Ferry Crossing Memorial were above all our expectations.

Bernadette your efforts along with Roland and the bus driver were very professional always delivered with a smile every day under sometimes trying conditions.

Borneo Trails should be congratulated for having people of your calibre working for them and I would have no hesitation in recommending Borneo Trails to any future tours or individuals  who would like to visit Sabah.

Bernadette on behalf of everybody on our 50th Anniversary Tour a big "Thank You" to you and your team for making our trip so memorable and something we will never forget.


Kind regards

Rod and Judy Bramich

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