The staff of Borneo Trails recently participated in the "Personal Branding for Customer Service Excellence" program held on 16th and 17th November 2024 at the Hyatt Centric. The workshop, focusing on integrity and accountability through a customer-centric approach, provided the team with fresh insights into enhancing their customer service skills.

Attendees from Borneo Trails gained practical tools to build trust with clients, foster stronger relationships, and align their service delivery with organizational values. The staff expressed their enthusiasm for applying these strategies to enhance the company’s reputation for exceptional service in the tourism industry.